UNITED STATES

We offer FREE, fast, and reliable shipping on all US orders over USD $90. All orders are shipped from within the United States. Orders are processed within 1–2 business days and delivered via standard shipping, which typically takes 2–5 business days. Express shipping options are also available at checkout for an additional fee.

UNITED KINGDOM

We offer FREE, fast, and reliable shipping on all UK orders over GBP £70. All orders are shipped from within the United Kingdom. Orders are processed within 1–2 business days and delivered via standard shipping, which typically takes 2–5 business days. Express shipping options are also available at checkout for an additional fee.

AUSTRALIA

We offer FREE, fast, and reliable shipping on all Australian orders over AUD $120. All orders are shipped from within Australia. Orders are processed within 1–2 business days and delivered via standard shipping, which typically takes 2–5 business days. Express shipping options are also available at checkout for an additional fee.

CANADA

From Feb 22, 2026 we offer FREE, fast, and reliable shipping on all Canadian orders over CAD $120. All orders are shipped from within Canada. Orders are processed within 1–2 business days and delivered via standard shipping, which typically takes 2–5 business days. Express shipping options are also available at checkout for an additional fee.

NEW ZEALAND, SINGAPORE, MALAYSIA, JAPAN, VIETNAM, THAILAND, SOUTH KOREA, TAIWAN

We offer FREE, fast, and reliable shipping on all orders over USD $90. Orders are processed within 1–2 business days and delivered via standard shipping, which typically takes 5–10 business days. Express shipping options are also available at checkout for an additional fee.

REST OF WORLD

For all other countries, shipping rates are calculated at checkout. Orders are processed within 1–2 business days and delivered via standard shipping, which typically takes 6–27 business days. Most orders arrive within 7–14 days. Express shipping options are also available at checkout for an additional fee.

CUSTOMS AND DUTIES

All orders are shipped from within Canada, the United Kingdom, the United States, and Australia where applicable. Orders outside of these countries are shipped from Australia. Pulse Dance Shoes is not responsible for any import duties, taxes, or customs fees applied to international shipments.

For full details, please see our Shipping Policy.

If you have any questions regarding your order, please contact our customer support team.

Our return window is 30 days from the date of delivery. To start a return or exchange, simply visit our Returns Portal using your order number and email address.

UNITED STATES, AUSTRALIA, UNITED KINGDOM, CANADA (from Feb 22, 2026)

We offer one free return or exchange per original order within 30 days, provided the items are unused and undamaged. A prepaid return label will be provided.

Any additional returns or exchanges for the same order, including repeated size exchanges or new orders for the same item, will incur a USD $10 return shipping fee.

HONG KONG, NEW ZEALAND, SINGAPORE

We provide a subsidised return label for USD $15, which is paid by the customer. If exchanging for a different size, there is an additional USD $15 shipping fee to send the replacement pair.

VIETNAM, SOUTH KOREA, THAILAND, JAPAN, TAIWAN, MALAYSIA

Customers must arrange their own return shipping label and cover return shipping costs. If exchanging for a different size, there is an additional USD $15 shipping fee to send the replacement pair.

ALL OTHER COUNTRIES

Customers must arrange their own return shipping label and cover all return and exchange shipping costs.

ELIGIBILITY REQUIREMENTS

• Items must be unworn, unused, and in original condition
• Original packaging and tags must be intact
• Proof of purchase must be provided or the return must be submitted through the Returns Portal
• The return or exchange must be lodged within 30 days of delivery

Our free returns and exchanges policy is designed to help customers find the correct size. Items that have been worn for dancing or show signs of use may not be eligible for refund or exchange.

Returned items must arrive in original, unused condition. We are not responsible for damage during return shipping. If an item arrives in a different condition to the photos submitted, a refund may be denied or partially granted.

Refunds do not include express shipping costs. Any express shipping fees paid will be deducted from the refund amount.

PROCESSING TIMES

• Returns reviewed within 24 hours
• Refunds processed within 36 hours of receiving returned items
• Funds typically appear within 5–10 business days depending on your bank

If a returned item arrives worn, damaged, or in a condition that does not match the submitted photos, and the damage was not caused during shipping, the refund may be denied and the item returned at your cost.

To begin, visit our Returns Portal.

Want to see the full policy? Read it here.